Everything was great from welcoming drink , reception lady was so friendly when we check in ..The room we booked was exceptional..The dinner was delicious . The other thing that was outstanding was we came late from the concert and we were so amazed that the hotel has 24hr placing order for food .thus for certain food on the menu .....that was the greatest idea cause we came back late from concert and very hungry lol ...not forgeting the soft pillow and bed . ...looking forward to book again in the future ..keep up the great work ..4rom Pops and daughter 👌🏽
Pops
desember 2023
The reception we received was wonderful. Thankdeka was very pleasant and accommodating due to us arriving early. The gesture of a " DRINK" on the house was thoughtful. KG and Theo were wonderful and pleasant when assisting with drinks throughout the stay. Theo, was good to speak to and has a sense of humor that makes one comfortable. The decor and ambiance of the place was amazing and love how each setting has a different vibe. The DJ was entertaining as well. The rooms were clean and spacious. The dessert spread at dinner (buffet) was AMAZING! Compliments to the pastry Chef! Breakfast was spectacular!
Pravanie
oktober 2023
I just love everything about it though. it was a mom and 1yr old daughter getaway. the location in excellent and very close to N1 plus Menlyn Mall. the breakfast and dinner buffet I enjoyed. the room was nicely decorated and for the price it met my expectations. the stuff were ok. and they agreed to let me check out at 10:45 instead of 10oclock without any fee.
Siyasanga
september 2023
Exceptional set up. Staff great. Breakfast fantastic. Room spacious and beautiful. Perfect size and optimum use of space. Best hotel room we have experienced in a long time.
Jacobus
oktober 2023
Compliments to the chef/chef's breakfast and dinner was exceptional. Staff very helpful and friendly Rooms are sound proof no noise from outside, clean and neat.
Lucille
februar 2024
After the booking was confirmed I have received an e-mail from the hotel asking the reason for the stay. Informed the hotel that we are going to watch a show and then sleep over as it is my birthday. Pleasantly surprised that when we walked in to the room there was a happy birthday plate with a slice of cake. The personal touch is applaudable.
Willem
mars 2024
We really enjoyed our stay at the Protea Fire and Ice. The staff were friendly and the bed was very comfortable. The shower pressure was fantastic and we enjoyed the breakfast. The location was very convenient as we were going to a concert at Times Square.
Eleanor
desember 2022
I love the breakfast, it was out of this world. I like the fact that it accommodates different people with different diets. Even though the hotel its said to be a 4 star but your breakfast is that of the 5 star hotel. The staff is very friendly and always willing to assist guests. The hotel is very clean and with a pleasant smell. the hotel is really value for the money, I would definitely visit again and recommend it to other traveler's.
Nontombi
mai 2023
The staff were friendly, welcoming and always very professional and gave excellent customer service and attention to detail. The food was clearly made with love and everyone that I engaged with were people I would employ in my business. Thank you for creating such a warm welcome for my first trip to South Africa. I will be back.
Roselle
august 2023
Our room on the 5th floor looked exactly as advertised online with an Amazing view. It was very pleasant and warm especially because it was a very cold night. We were happy with the facilities in our room and It was also quite relaxingly peaceful and quiet during the night. The breakfast was truly amazing for us, we loved the fact that it was a buffet with a vast range of delicious food to choose from.
Nomfundo
juli 2023